Public Bank COVID-19 Assistance for Affected Customers

Public Bank COVID-19 assistance for affected customers is now provided as Bank Negara Malaysia had on 24 March 2020 announced additional measures to assist borrowers/customers affected. Hopefully this will provide some relief to customers who are facing financial adversities to cope with challenges during this period.

Automatic Six (6) Months Loan Repayment Deferment For Individuals And SMEs

This is an AUTOMATIC offering; NO application is required. If you DO NOT wish to defer your monthly repayments, please apply separately.

Eligibility Criteria

  • Available to all individuals, small and medium-enterprise and corporate customers.
  • All Malaysian Ringgit loans or financing facilities with Public Bank Berhad & Public Islamic Berhad. Your loans or financing must be disbursed (fully or partially) and outstanding as at 1 April 2020.
  • For properties under construction where loan/financing are partially disbursed and outstanding as at 1 April 2020.
  • Loan or financing facilities that are in default or overdue for more than 90 days as at 1 April 2020 DO NOT qualify.
  • Not applicable for credit card facility. For credit card customers, see below for alternatives.

Things You Need To Know About The Loan And Financing Deferment

How Long Is The Deferment Period?

Deferment period is from 1 April 2020 to 30 September 2020, i.e. six (6) months. After the end of six (6) months, your monthly payments will resume.
Please contact the Bank if you require a longer deferment period.

Do I Need To Make Any Repayment, Pay Late Payment Penalties Or Any Charges During The Deferment Period?

No. If your loan or financing is currently under auto-debit arrangement via Standing Instruction (SI), the Bank will block the debiting throughout the Deferment Period. However, if your SI is through another Financial Institution (FI), please inform your FI accordingly.

If you opt out of the deferment, there will be no change to your SI arrangement.

However, please note that scheduled E-Standing Instructions (E-SI) payments to your PBB Loan/Financing will NOT be automatically cancelled. If you wish to stop your scheduled E-SI payments, please log in to PBe / PB enterprise and manually delete your E-SI.

Do I Need To Inform Biro Perkhidmatan Angkasa (BPA) To Defer My Loan/Financing?

No. You do not need to inform BPA. The deferment will be automatically effected by the Bank. However, if you wish to opt out of the deferment, please apply separately.

Do I Have To Provide Proof That I Have Been Affected By Covid-19?


How Will My Interest/Profit Charges Be Calculated During The Deferment Period?

  • For loans with Public Bank Berhad, i.e. conventional loans: You will pay interest by deferring. However, there will be no compounding interest during this deferment period from 1 April 2020 to 30 September 2020. This means you will not be charged any interest on the interest that arises during the moratorium period.
  • For loans with Public Islamic Berhad, i.e. Islamic financing: You will NOT pay more profit charges by deferring. Profit will continue to accrue on the outstanding principal amount. Such profit however will not be compounded in line with Shariah principles.
  • For treatment on HIRE PURCHASE LOAN & FINANCING, please refer to item below.

Will This Deferment Adversely Impact My CCRIS Records?

No impact on CCRIS records during the Deferment Period.

What If My Loan Or Financing Has Been Rescheduled Or Restructured (“R&R”) Before 1 April 2020?

Loans and financing under R&R before 1 April 2020 are eligible for the deferment subject to meeting the Eligibility Criteria.

If My Loan/Financing Is Currently Under Agensi Kaunseling & Pengurusan Kredit (AKPK) Debt Management Programme, Would I Still Qualify For Deferment?

Yes. Similar to other loan/financing, interest/profit will continue to accrue on loan/financing payments that are deferred.
AKPK has agreed to give the 6 months deferment for loans and financing managed by them.

If A Corporate Customer Is Granted The Deferment, Would It Still Be Able To Get New Financing From Banks?

Yes. Approval of the new financing is subject to the Bank’s standard internal credit policies and assessment.

Things You Need To Know About Your Credit Card Outstanding Balance

  1. Credit card balances conversion
    • Your statement balance at the point of conversion can be converted into term loan of not more than three (3) years at an effective interest rate of 13% per annum. Please apply separately.
    • If you have not been meeting the minimum monthly repayment on your credit card consecutively for the last 3 months (not more than 90 days), the Bank will AUTOMATICALLY convert the outstanding balance into a term loan/financing of three (3) years at an effective interest rate of 13% per annum. This is applicable to all income level of the cardholders. The automatic conversion will only be done once.
  2. Credit cardholders who have already converted their card balances into a term loan/financing can request for 6 months loan/financing deferment. Loan/financing repayment will resume after the deferment period. To apply, please contact PB Card Services Hunting Line: 03 – 2176 8222.
  3. The outstanding balance converted into a term loan/financing is treated as part of your credit card limit. You can continue to use the remaining credit limit of your credit card.
  4. The monthly installment of your new term loan/financing will form part of your minimum monthly repayment amount on the credit card.
  5. There will no impact to your CCRIS record.

Things You Need To Know About Your Hire Purchase (HP) Loan & Financing Deferment

For HP, the repayment amount will remain unchanged for both conventional and Islamic with the extension tenure of 6 months. You do not need to pay more interest/ profit charges.

Relief Assistance After 6 Months Moratorium

Housing Loan/Term Loan/Fixed Loan/Overdraft/Bills Facilities
03 – 2176 7650 / 03 – 2177 3066 / 03 – 2176 6939 / 03 – 2176 6783 / 03 – 2177 3623 /
03 – 2176 7592 / 03 – 2176 7056 / 03 – 2176 7475 / 03 – 2176 7068 / 03 – 2176 7054

Hire Purchase
03-2176 7466 / 03-2176 7689 / 03-2177 3758 / 03-2177 3762 / 03-2177 3757

Credit Card
03-2176 8222


Special Relief Facility

Public Bank also assist Malaysian SMEs to alleviate short-term cash flow situation caused by the COVID-19 pandemic.


  • Eligible for all Malaysian SME affected by COVID-19
  • Financing rate up to 3.50% p.a. inclusive of guarantee fee
  • Max tenure of 5.5 years inclusive 6 months moratorium
  • Available until 31 December 2020

For further enquiries, please email to

Source: Public Bank